FAQs

How do I place an order?

Shopping at Ava Thread store is easy and secure. Placing an online order requires just a few steps:

  • Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to Checkout.
  • Once you are finished shopping, click on Shopping Cart at the top right corner of the page, and follow the Checkout steps.
  • You will receive an email confirming your order that includes your order number.

What should I do if I’m having trouble placing an order?

You can go to the contact page or send us an email at [email protected] and our customer service team will get back to you as soon as possible.

What should I do if I cannot complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please go to the contact page or send us an email at [email protected]

Can I place an order over the phone?

Sorry, we do not support this method, but if you need any assistance with placing your order, please contact us via [email protected], and our customer service team will get back to you as soon as possible.

Have more questions?

Email us: [email protected] (Please allow us up to 24hr on business days to process your email)
Hours of Operation: Monday – Friday 10am – 5pm EST
Our fulfillment center/warehouse located at 1730 Russell St., Covington, KY 41011 USA