Returns and Refunds Policy

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

What is your return policy?

Each order is custom made and printed on demand, therefore we do not accept returns unless there is a printing / quality issue. In the rare event that an order is shipped with a defect, we will offer a free reprint as soon as possible.If there is a defect and the customer does not want a replacement, a refund will be provided.
Have more questions? 

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted / damaged /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

My order has been returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by your end customer. You will be notified once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned by your customer, or had an incorrect address originally provided.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted / damaged /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

What if the product is damaged in the post?

The customer support will ask the customer to send a picture of the damaged product and will offer a reprint of the product (no additional fee will be applied).

What if the product is lost in the post?

If your package is lost in transit, no worries! We will reprint and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date), without any additional fee.

What if the client’s address was wrong?

Usually, the package is sent back to the return address. We will contact you to have an updated address when we receive the item back. However, whether the package is not return to the sender, Avathread cannot be held responsible for an incorrected address.

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

  • The product is flawed.
  • The print quality is poor.
  • The product you received is different from the product originally represented on our site.

Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]avathread.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]avathread.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If your claim is approved, we will provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Have more questions? 

Return Address:

Avathread Official Store
5 Brewster Street #2149
Glen Cove, NY 11542