Shipping Policy

Our products are printed on demand, made to order, customized/personalized items; they are not produced until an order is placed. Therefore, after you place an order, there is a processing time before we ship the product.

We have production partners who assemble products for us. We submit orders to our production partner and they assemble products and ship them out.

Our partners are based in the USA, but their printing facilities are located in various locations: USA, EU and China. Products are assembled by hand, then packaged and shipped.

Please be careful when choosing size. Follow our size charts in the pictures on product page.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

Most apparel items are $9.99 for one item + $9.99 for additional items shipped domestic and $9.99 for the first item + $9.99 per each additional product to the rest of the world.

How long will it take for the buyer to receive their order?

We understand that, as business owners, you want your products shipped out as quickly as possible. On average, merchandise is produced and shipped from our facility 5-7 business days after purchase. Standard shipping/transit times apply (10-14 business days for US/Canada and 2-3 business weeks for international). In order to be transparent with your customers, it is always a good idea to add something to your website about your products being “customized” or “printed on demand” to cement the notion that these products take time to process, print and ship.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Delivering the Goods and Services to countries such as the UK, EU and Canada is charged VAT rate.

The Canadian sales taxes are the Provincial Sales Tax (PST), the Quebec Sales Tax (QST), the Goods and Services Tax (GST), and the Harmonized Sales Tax (HST) which is a combination of the PST and the GST in some provinces.

To see Canada-specific tax rates by province, please click here.

For European Union (EU) countries, this tax is known as a Value-Added tax (VAT). Businesses that are VAT-registered and fully taxable do not bear the final costs of VAT because it is a tax on consumer expenditure.

To see EU-specific VAT rates, please visit the European Commission (EC) Taxation and Customs Union website.

What if the product is lost in transit?

If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date). Of course, the reprint will not include any additional fee. 

Where are the products shipped from?

All our products are printed and shipped from our warehouses in the US and Europe.

Is the tracking option available?

If your shipping destination is within the United States, our shipping partner UPS always offer a complete tracking option for your customers.

Why I don’t find tracking numbers for my orders?

Only on rare occasions the tracking cannot be available on your dashboard : in that case, please contact our support team or check your email inbox again.

Can I add promotional materials to my orders?

No! This is unfortunately not possible at the moment

According to the tracking number the package has been correctly shipped to my customers: however, the client claims he/she didn’t receive the order. Which solution do you propose?

Whether an order is lost or damaged in transit, AvaThread take charge of any shipping or printing issue. However, if the tracking states that the order has been successfully delivered, AvaThread will ask the buyer to send a sworn statement, hand written, dated and signed, declaring that he didn’t receive the order. Once we receive these document, we will be able to make a claim to the shipping service and offer the buyer a proper solution.

What if the product is lost in transit?

If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date). Of course, the reprint will not include any additional fee.

My order has been sent, why don’t I see the tracking info?

Your order has been sent; however, it can take up to 48 hours for the tracking info to show up in the UPS system. To minimize confusion, you may want to inform your customers in your shipping emails.

Have more questions?